10 CCR s 5359.2

Cal. Admin. Code tit. 10, s 5359.2

CALIFORNIA CODE OF REGULATIONS
TITLE 10. INVESTMENT
CHAPTER 7.66. TECHNOLOGY, TRADE AND COMMERCE AGENCY HYPERLINK CRITERIA FOR
CENTRAL RESERVATION SERVICES.
This database is current through 01/05/07, Register 2007, No. 1.
s 5359.2. Eligibility Requirements for Central Reservation
Services.

A Central Reservation Service shall be eligible to establish and maintain
a hyperlink on the Tourism Web Site when the Office has determined that
all of the requirements listed below have been satisfied.

(a) Information provided by the Central Reservation Service
pertains exclusively to Lodging Properties and travel or consumer
services located inside of the state of California.

(b) The Central Reservation Service displays photographs or
graphics depicting at least seventy-five percent (75%) of the
Lodging Properties included in its inventory.

(c) The Central Reservation Service uses a random method of
displaying Lodging Properties that meet a User's search request.

(d) The Central Reservation Service provides a User support
component. The telephone number of the User support component,
including area code, shall be displayed on the Central Reservation
Service's web site. Live operators shall be available to respond to
User's queries about reservation confirmations, reservation
modifications, commissions, overbooking, rate disputes, and other
types of consumer problems between the hours of 0900 and 2100 Monday
through Friday, and 1000 and 1800 Saturday through Sunday (Pacific
Standard Time).

(e) The Central Reservation Service includes a statement on its web
site explaining how a Lodging Property can apply for inclusion in
its inventory. A Central Reservation Service shall not deny
participation to a Lodging Property solely because of the Lodging
Property's membership in or affiliation with a travel industry
organization.

(f) The Central Reservation Service maintains a security policy
that includes a secure method for transactions, including credit
card encryption.

(g) The Central Reservation Service complies with the requirements
described in section 5359.6 and sections 5359.3 and 5359.4, as
appropriate.

(h) The Central Reservation Service identifies Lodging Properties
that pay commissions to Travel Agents and tour operators and
provides a means for processing IATA Numbers over the internet.

(i) Neither the Central Reservation Service nor any of the Lodging
Properties listed in the Central Reservations Service's inventory
shall have any financial arrangement with the Agency whereby the
Central Reservation Service or Lodging Property makes a payment to
or receives a payment from the Agency in connection with the use of
the hyperlink.

Note: Authority cited: Section 11152, Government Code.
Reference: Sections 15364.51(f) and 15364.53, Government Code.

HISTORY

1. New section filed 7-20-2001; operative 8-19-2001 (Register 2001, No.
29).

10 CCR s 5359.2, 10 CA ADC s 5359.2
1CAC

10 CA ADC s 5359.2

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