10 CCR s 5359.5

Cal. Admin. Code tit. 10, s 5359.5

CALIFORNIA CODE OF REGULATIONS
TITLE 10. INVESTMENT
CHAPTER 7.66. TECHNOLOGY, TRADE AND COMMERCE AGENCY HYPERLINK CRITERIA FOR
CENTRAL RESERVATION SERVICES.
This database is current through 01/05/07, Register 2007, No. 1.
s 5359.5. Proposal Content and Scoring Criteria.

Proposals submitted by Central Reservation Services shall contain the
information described in subsections (a) through (j).
(a) The name, address, telephone number, e-mail address, and when
available, facsimile number of the Central Reservation Service.

(b) The name and title of the Central Reservation Service's Authorized
Representative.

(c) The name and title of the Central Reservation Service's contact
person, if different than subsection (b)

(d) A description of the Lodging Properties to be included in the Central
Reservation Service's inventory at the time that the hyperlink is
established. This description shall include the number of Lodging
Properties that have the capacity to provide Real Time Reservations, the
number of Lodging Properties located in each of the Tourism Marketing
Regions, and the number of Lodging Properties that will be depicted
graphically or in photographs. A Specialty Central Reservation Service
shall also describe the category of Lodging Property to which its
inventory shall be dedicated, the number of Lodging Properties that exist
in that category statewide, and documentation that indicates how that
number was determined. (0 to 15 points)

(e) A description of the method the Central Reservation Service shall use
to display Lodging Properties that meet a User's request. (0 to 10 points)

(f) A description of the Central Reservation Service's User support
component. This description shall include the number of live operators
available to respond to User's queries and the hours the operators will be
on duty. This description shall also identify any subcontractor(s) that
will provide User support, including the subcontractor's name, address and
telephone number, and a brief description of the subcontractor's
experience in User support. (0 to 15 points)

(g) A description of the application process used by the Central
Reservation Service when selecting Lodging Properties for inclusion in its
inventory. (0 to 5 points)

(h) A description of the measures the Central Reservation Service shall
take to prevent the pilferage of credit card numbers and other personal
information submitted by Users. (0 to 10 points)

(i) A description of the features the Central Reservation Service shall
include on its web site to assist Travel Agents in identifying and booking
commissionable Lodging Properties. (0 to 10 points)

(j) A description of the Central Reservation Service's experience in
providing consumer and travel related services (0 to 10).

(k) A certification signed and dated by the Central Reservation Service's
Authorized Representative. The certification shall include the following
language: I hereby certify, under penalty of perjury under the laws of the
State of California, that the information provided in this report is true
and correct and that I will inform the California Trade and Commerce
Agency, Office of Tourism immediately of any changes therein.

Note: Authority cited: Section 11152, Government Code.
Reference: Sections 15364.51(f) and 15354.53, Government Code.

HISTORY

1. New section filed 7-20-2001; operative 8-19-2001 (Register 2001, No.
29).

10 CCR s 5359.5, 10 CA ADC s 5359.5
1CAC

10 CA ADC s 5359.5

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