5 CCR s 20150

Cal. Admin. Code tit. 5, s 20150

CALIFORNIA CODE OF REGULATIONS
TITLE 5. EDUCATION
DIVISION 2. CALIFORNIA STATE LIBRARY
CHAPTER 1. LIBRARY SERVICES PROVIDED BY THE STATE
SUBCHAPTER 2. CALIFORNIA LIBRARY SERVICES
ARTICLE 4. SYSTEM REFERENCE
This database is current through 02/09/07, Register 2007, No. 6
s 20150. Definitions.

For purposes of this Article:
(a) "Discernible difference" means the difference in quality or quantity
of service to the user made possible by the support provided under this
Article, beyond the service which would have been provided had the member
library not had that support.

(b) "Evidence of benefit" means verification (e.g., statistical sample;
staff or user personal testimony; case study) of a discernible difference.

(c) "Performance objectives" means the quantified expression of service
specifications (e.g., average response time; number of new users
satisfactorily served). The quantities may be set at varying levels from
year to year, as experience is gained and as available resources vary.

(d) "Service specification" means a qualitative outcome (a goal) which
each System shall strive to achieve for one or more of the service
components of the System Reference program set forth in Section 20154 of
this Article. It describes what is to be examined in determining if a
reference service is performing as intended. Service specifications are
expected to be relatively constant over a period of several years.

Note: Authority cited: Section 18724, Education Code. Reference:
Section 18741, Education Code.

HISTORY

1. Renumbering of former Section 20150 to Section 20151 and new Section
20150
filed 8-9-83; effective thirtieth day thereafter (Register 83, No. 33).
For
history of former section, see Register 78, No. 23.

5 CCR s 20150, 5 CA ADC s 20150
1CAC

5 CA ADC s 20150

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