5 CCR s 20157

Cal. Admin. Code tit. 5, s 20157

CALIFORNIA CODE OF REGULATIONS
TITLE 5. EDUCATION
DIVISION 2. CALIFORNIA STATE LIBRARY
CHAPTER 1. LIBRARY SERVICES PROVIDED BY THE STATE
SUBCHAPTER 2. CALIFORNIA LIBRARY SERVICES
ARTICLE 4. SYSTEM REFERENCE
This database is current through 02/09/07, Register 2007, No. 6
s 20157. Interlibrary Reference.

(a) Each System shall design its interlibrary reference component to the
following service specifications:

(1) The highest possible percentage of questions shall be answered.

(2) The answers shall be delivered to the user within an acceptable
time period.

(3) Answers shall meet the user's need in terms of amount, format,
language, and accuracy of information.

(4) Specifications (1)-(3) should be carried out at the lowest
possible cost.

(b) The following uniform performance objectives shall be met by all
Systems in implementing the interlibrary reference services
specifications:

(1) Answers shall be provided for 90% of all questions referred
from member libraries.

(2) 70% of answers shall be returned to the originating member
library within 10 working days of the question having been
transmitted by that library into the System's reference referral
structure.

(3) For 1 and 2 above the following definitions are established:

"Answer" means a reply to a user's question that provides the user
with the information sought; or with knowledge that the information
does not exist in verifiable form; or that the information is likely
available from one or more indicated sources which can, for a
specified reason, be more effectively contacted by the user than by
the library system; or any combination of the foregoing. "Answer"
does not include a status report.

"Originating member library" means the System member public library
as defined in Education Code Section 18710(l).

"Within 10 working days" means a 10-day period which begins when a
question is referred to a source other than within the originating
member library, by a part of that library authorized to do so by its
System's reference referral procedures. The measured period ends
when the answer is received by the part of the originating member
library designed by its System procedures to receive the answer to
the particular question.

"Working days" means Mondays, Tuesdays, Wednesdays, Thursdays, and
Fridays, excluding legal holidays.

Note: Authority cited: Section 18724, Education Code. Reference:
Sections 18710(h), 18726 and 18741, Education Code.

HISTORY

1. New section filed 6-8-83; designated effective 7-1-83 pursuant to
Government Code Section 11346.2(d) (Register 83, No. 24).

2. New subsection (b) filed 10-17-83; effective thirtieth day thereafter
(Register 83, No. 43).

5 CCR s 20157, 5 CA ADC s 20157
1CAC

5 CA ADC s 20157

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