DIVISION 33.1. ARBITRATION CERTIFICATION PROGRAM

ARTICLE 1.
s 3396.1. Definitions.

s 3397. Scope of Regulations.

ARTICLE 2. MINIMUM STANDARDS FOR MANUFACTURERS
s 3397.1. General Duties.

s 3397.2. Disclosures by Manufacturer to Consumers.

s 3397.3. Resolution of Disputes Directly by Manufacturer.

s 3397.4. Manufacturer's Duty to Aid in Investigation.

s 3397.5. Manufacturer's Duties Following Decision.

s 3397.20. Education and Experience Requirements.

s 3397.30. Mechanic Requirements.

s 3397.31. Financial Responsibility.

s 3397.32. Warranties.

s 3397.33. Customer Satisfaction.

s 3397.34. Repair Equipment.

s 3397.35. Sublet Repairs.

s 3397.36. Other Standards.

s 3397.37. Advertising.

s 3397.40. Application Form and Fee.

s 3397.41. Notice to Employees.

s 3397.42. Onsite Inspection.

s 3397.43. Certification and Recertification Procedures.

ARTICLE 3. MINIMUM STANDARDS FOR ARBITRATION PROGRAMS
s 3398.1. Organization of Arbitration Program

s 3398.2. Qualification, Selection and Training of Arbitrators.

s 3398.3. Written Operating Procedures.

s 3398.4. Duties on Receipt of Dispute.

s 3398.5. Investigation of Facts.

s 3398.6. Resolution of Contradictory Information.

s 3398.7. Meetings to Decide Disputes.

s 3398.8. Oral Presentations by Parties to Disputes.

s 3398.9. Decision-Making Timelines and Procedures.

s 3398.10. Content of Decision.

s 3398.11. Replacement and Refund.

s 3398.12. Acceptance and Performance of Decision.

s 3398.13. Recordkeeping by Arbitration Programs.

s 3398.14. Confidentiality of Records.

s 3398.15. Compliance by Program.

ARTICLE 4. CERTIFICATION PROCEDURE
s 3399.1. Application for Certification.

s 3399.2. Materials to Accompany Application.

s 3399.3. Audits of Arbitration Programs.

s 3399.4. Reports to the Arbitration Certification Program by Arbitration Programs.

s 3399.5. Review of Program Operations by the Arbitration Certification Program.

s 3399.6. Decertification.

Appendix A