| 5 CA ADC § 20150
5 CCR s 20150
Cal. Admin. Code tit. 5, s 20150
CALIFORNIA CODE OF REGULATIONS
TITLE 5. EDUCATION
DIVISION 2. CALIFORNIA STATE LIBRARY
CHAPTER 1. LIBRARY SERVICES PROVIDED BY THE STATE
SUBCHAPTER 2. CALIFORNIA LIBRARY SERVICES
ARTICLE 4. SYSTEM REFERENCE
This database is current through 02/09/07, Register 2007,
s 20150. Definitions.
For purposes of this Article:
(a) "Discernible difference" means the difference
in quality or quantity
of service to the user made possible by the support provided
Article, beyond the service which would have been provided
had the member
library not had that support.
(b) "Evidence of benefit" means verification (e.g.,
staff or user personal testimony; case study) of a discernible
(c) "Performance objectives" means the quantified
expression of service
specifications (e.g., average response time; number of new
satisfactorily served). The quantities may be set at varying
year to year, as experience is gained and as available resources
(d) "Service specification" means a qualitative
outcome (a goal) which
each System shall strive to achieve for one or more of the
components of the System Reference program set forth in Section
this Article. It describes what is to be examined in determining
reference service is performing as intended. Service specifications
expected to be relatively constant over a period of several
Note: Authority cited: Section 18724, Education Code. Reference:
Section 18741, Education Code.
1. Renumbering of former Section 20150 to Section 20151 and
filed 8-9-83; effective thirtieth day thereafter (Register
83, No. 33).
history of former section, see Register 78, No. 23.
5 CCR s 20150, 5 CA ADC s 20150
5 CA ADC s 20150
END OF DOCUMENT